Khokela Contact Management

KCM is a limited liability company registered in the Republic of South Africa. Its founders are Messrs Cecil Golden and Tobile Ndungane. Mr. Golden, a former Call Centre Manager with national corporates like the Standard Bank group, Telkom SA and the South African Post Office, has brought together KHOKELA CONTACT MANAGEMENT SERVICES

The company at this stage is seeking a limited number of private investors and does not plan to go public in the short term to medium term. The company operates from Pretoria, the capital of South Africa.

The Services
KCM offers a wide range of call centre services including both inbound and outbound services. KCM’s core business functions are:

·         Call Hosting (Facilitation of call routing to client agents)

·         Inbound Customer Enquiries

·         Helpdesk / Enquiry Resolution Management

·         Direct Sales


Other service offerings include:

·         Lead Generation

·         Data Cleansing

·         Response Follow-up

·         Set appointments

·         Market research

·         Telephonic Surveys

·         Telephonic Interpreting (widely used languages)

·         Internet Support

·         First level help desk

KCM is not a marketing company, we do not create the marketing campaigns for our clients. Experience has shown that many companies desire to create their own marketing campaigns since they already have marketing personnel with extensive contacts and experience in the industry.

The communication Language

The outsourcing services are provided in English. Generally South Africans are considered to speak a neutral type of English unlike anywhere else in the world., so much so that the South African government is very concerned about the various indigenous groups losing their ethnic and linguistic identity in favour of English. Having said that, some challenges exists with the legacy of the educational challenges that prevailed in the “old South Africa”, thus English pronunciation will play an important role in the screening, training and skills development processes that the Call Centre Agents will be subjected to.


In addition to English, Khokela will also be providing
interpreting services in various European, African and Asian languages, which will have the advantage of offering the ability to market to those communities in their mother tongue for those companies that wishes to service those markets.

 

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