About us

The Company

VerJon Consulting Services (Pty) Ltd is a 100% black owned company with 100% black employment. The core business of VerJon is providing consulting services to the Call Centre industry as well as hosting or management of Call Centres.

Mission

It is the mission of VerJon Consulting Services to ensure superior and customised solutions that provide our clients with top quality call centre services 24 hours-a-day that provide the greatest chance of communicating with end customers. We have a dedicated and well trained cadre of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner.

Whatever a client's customer relations goals are: telesales, quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, we create solutions combined with the expertise to professionally service your needs.

the business furthermore subscribes to the principles and benchmarks exercised at international level which includes amongst other:

 The speed of answering calls

 The rate of Call Abandonment

 First Call Resolution

Keys to Success

Creating long-term contracts that demand constant monitoring or on-call services.

Keeping close contact with clients and establishing a well functioning long-term relationship with them to generate repeat business and obtain a top notch reputation.

Establish a comprehensive service experience for our clients that include consultation, progress reports and post-program feedback.